musings while allatsea

Musings of a curious individual

Fault descriptions as they is spoke

Being a repair technician is hard enough without having to decipher very badly written fault descriptions, sometimes we just have to scratch our heads and guess what the customers and field technicians are trying to say. These are a few of the real fault descriptions that I have collected over the years as I received them. We used to use a couple of different devices in our machines and I have tried to group them accordingly. All are “as written” and I have not corrected grammar or spelling. I do dedicate this piece to the many friends I made at work between 2001 and 2011 and who lost their livelihood as a result of corporate shenanigans.

Uninterruptable Power Supply:

  • “UPS not shutting on”
  • “Machine not backing up when there is not power”
  • “It has a sticky staff on it”
  • “UPS does not come”

Note validator and canister : (Note validators do not accept coins, and South Africa does not have a R5 note or R30 coin.)

  • “Rejecting R30 coins”
  • “Take all the notes half and stuck”
  • “Doesnt accept R5 notes”
  • “Nothing wrong with note reader, doesnt take new R5”
  • “no noise as per request”
  • “client said his tired of cleaning the note acceptor”
  • “Intermittend large some of money”
  • “reject all coins”
  • “not compatable”
  • “Don’t know, please fix.”
  • “Note reader accepts notes but not printing vouchers”
  • “You have to import many times a note so it can accept it”
  • “Wrong Power connection when testing”
  • “Broken tooth, needs to be checked on purchase”
  • “Machine very sensitive when accepting notes”
  • “Does not move canister to correct place each time”
  • “Doesn’t take the money easily”
  • “Does not accept coins”
  • “When put in machine, machine goes blunk”
  • “Notes are not registering and going everywhere else”
  • “Machine not taking notes and asked client to check if the isn’t note that in stuck in machine”
  • “broken piece in canister, notes do not go in, they get stuck. When testing mac without canister coins does go through. checked if the is notes stuck in it”
  • “notes stuker is broken”
  • “ardac pulleys out of place”
  • “Stalker plate sticky and does not move customer, has to empty canister to work again”
  • “cannister may be bent”
  • “Its Not Accepting Notes .the Plastic Slap Inside Is Broken”
  • “Bilexceptor Not Making Full Contact In Mac Customer Complaits Must Be Inseted At Different Angle”

Coin hopper: (A coin hopper dispenses coins, there are 2 hoppers in each machine)

  • “Machine hopper is making a bad nose in the back round, hopper is automatically throwing out its coins, all the coins is out already at its still making a noise”
  • “machine is not taking mostly R5 and its not dispensing R1 hoppers”
  • “not rejecting the coins”
  • “Not accepting coins”
  • “popping coins by itself”
  • “Hopper 1 not saying screw goes ”low voltage””
  • “Hopper2intermittant over day”
  • “Hopper 1 & 2 over day”
  • “Sometimes it dispense all R1 out not always”
  • “faulty voltage”

Touch screen: (these are very similar to a thin client PC but have a touchscreen, till drawer and thermal printer attached)

  • “… when switching on the box screams and the screen doesnt switch on”
  • “dead no power at all when power switch is selected”
  • “touch not connecting or move to another scren”
  • “soft wear corrupt needs to be replaced”
  • “screen dark, only comes on when bothy brightness buttons are depressed”
  • “screen faulty when you touch it”
  • “comm pots(william)”
  • “Monitor shows funny thins on scree, software problem.”
  • “Arrow not in proportion to finger”
  • “Modem not light flashing”
  • “Contract button on side. Screen appears light and dark”
  • “widows file missing on mac (looks like mac felt)”
  • “not kicking cash drawer”
  • “Please re con printer liver missing”
  • “No paper when inside, offline as well”
  • “Sometimes it prints some other not”
  • “corrupt, not starting”
  • “not printing nicely”
  • “printer crazy”
  • “Repair print rubbish”
  • “Prints Off The Lable And Cut Lables”
  • “Is Not Fiding , Please Quote Tasses If Required”
  • Printer Shuting On But Not Printing,notices That It Is Not Cuttig Paper If Possible Sensor Fault”
  • “Replaced printer cleaned cockroach. Infestation.”

Coin Acceptor (this device is used to validate coins. There is no such thing as an R3)

  • “The screws is loose and machine is not accepting coins”
  • “Not dispensing coins correctly, incorrect fig”
  • “Tech was on site monday, fixed the mac but now mac not talking R5”
  • “cion mac was uplifted pleace can the tec test the cion mac”
  • “client says the coin Meg is not accpeting coins, he says the wires thats attached to it is lose”
  • “we tried cleaning the senses but still no joy”
  • “customer trough in 6 R1 coins, it got stuck and now all coins get stuck”
  • “client said mac dose accept R5 only”
  • “accepts new R3”
  • “to take name off”
  • “does not pick up coins”
  • “Unit damaged when coins force”
  • “its not accepting coins its pushing them out”
  • “Clients machine is not accepting coins, we did client coin mach still machine will not take coins”
  • “coin mac works for awhile and stops working, even if you switch mac off and try again does not accept any coins”

Handheld terminal: (These are similar to the units used validate credit cards)

  • “client complained that mac (terminbal) is working very slow and does not cut paper. Mac was swopped out yesteray but client is not happy”
  • “Terminal Sometimes Gems And Dont Print Properly”
  • “also check on connection for devices, complaint that the device those not connect.”
  • “Terminal dead and butoons worn out”
  • “the enter button is hard to press, and he is having a hard time with that button, it sometimes doesnt work, carlos asked for a tech to assist”
  • “Machine is printing a line down the voucher witch is taking out about four numbers off the information and this is only on the stock.the little weel that turns the paper is also faulty.”
  • “uplefted tobetesed”
  • “mini faulty”
  • “intenor as per dickie we must keep for eletricity spectra”
  • “problem with the cockroach I have to clean it”
  • “long public phone”
  • “terminal is not in a good state as it has cocorodes inside”
  • “health hazard.couchgroges all over the printer”
  • “2”
  • “mutiny by cockroach”
  • “Terminal is dead because cold rink was. spilled on c.t”
  • “Water damaged, standby (william)”
  • “Lcd sometimes goes off and liver missing”
  • “dead, no power, does not come”
  • “modem noisy, does not print”
  • “Modem does not print”
  • “Software problems like strange digits appear on screen”
  • “mac screen blank, completely dead, screen is blue in colour”
  • “overloaded with software”
  • “The Pins Of The Terminal Is Lost,at The Back Where The Battery Goes In.two Upstanding Pins”
  • “Terminal Was Dead, To The Merchant But Now Is On. Please Re-check”

General and unspecified errors: (these cant really be lumped in any specific area, but are amusing nevertheless)

  • “…You have to please the cancel to get the voucher”
  • “OBC Chicken faulty”
  • “screen shows blocks of ink”
  • “… wire that goes to coin reader is loss”
  • “mainboard is very slow”
  • “Upliftment machine and contation from i am my berg”
  • “Problem not function”
  • “Was thrown into the bushes for 4 months”
  • “Blue black, green wire have a problem”
  • “Does not take out the hard card”
  • “Sorry, we dont want this airtime machine you delivered us and I congratulate you for this, and we want is the electricty one”
  • “Client says machine wont accept coins and notes. He says where you coins there is a pin missing which now doesn’t accept coins. When putting notes it makes noises”
  • “have to open the box all the time t get notes out”
  • “client would like a new canister for coins as the one that was brought to him gets stuck now and then”
  • “Give wrong change – mainboard wrong”
  • “merchant is rough and rude”
  • “Machine to me tested, notes getting stuck in machine when hoppewr gets full”
  • “Printer is too big for vending machine, is making nonsens (sic), customer very upset.”
  • “Its feeding stew y one side is not feeding notes”
  • “New modem faulty hag in connection for sometimes keeps on disconecting”
  • “no data cable, please clean”
  • “No Power,silver Branches”
  • “This Unit Is Dead Owner, Said Unit Was Working, I Was Working, I Was At Site The 8320 Is Dead Even With New Power Supply. Please Check On Repair”
  • “Luips On Giring Modem Error”
  • “Screen Faded\dimcustomer Cannot See Anything”
  • “Printer Working To Be Put In Storeroom”
  • “Mac Not Pringting Clear It Prints Numbers On Top Of Each Other”
  • “Door is bended, paint scratched and only has two keys”
  • “blets and shafts broken”
  • “Drill Bole And Replace”
  • “Just dead, please recon”
  • “Clip On Printer Broken (battery Doctor)”
  • “No Power (Battery Has Been Glued To The Machine)”
  • “Meodem Error”
  • “Logic(power/security/sensor)pcb Gets Loose After Despensing Few Coins And Haults”
  • “Cuter Is Faulty”
  • “It Is Faulty, Please Check All Work And Quote First.”

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